Frequently Asked Questions

Everything you need to know about FutureCompaz classes, enrollment and payments.

Getting Started

How do I get started with FutureCompaz?+

Start by booking a free trial class through our Contact page. Once you experience the class, you can create an account, add your student's profile, and enroll in your chosen course.

Is there a free trial class?+

Yes! We offer a free trial class for all our courses. Fill out the form on our Contact page, select your course of interest, and we'll schedule a free 1-hour session so your child can experience our teaching style before committing.

What age groups do you teach?+

We teach students from Kindergarten through Grade 12 (ages 5–18) for Math and Reading. Coding starts from age 7, Debate Club from age 8, Financial Literacy from age 10, and Cultural Roots is open to all ages.

Do I need to create an account to book a trial class?+

No. You can fill out the trial class request form without an account. However, you'll need to create an account when you're ready to enroll and pay for a course.

Enrollment & Payments

How do I enroll my child in a course?+

Click "Enroll Now" on any course page. You'll be asked to log in or create an account, add your student's details, choose a 2-month or 6-month package, and complete payment via Razorpay. After payment, you'll set your preferred class days and time.

What payment methods do you accept?+

We accept all major credit and debit cards, UPI, NetBanking, and digital wallets via Razorpay. International cards (Visa, Mastercard) are supported. You can also choose to pay in your local currency through Razorpay's dynamic currency conversion.

Why does the checkout show INR even though I am in the USA?+

Our payment processor Razorpay is based in India and processes payments in INR. However, when you enter an international card, you'll be offered the option to pay in your local currency (USD, GBP, AED, etc.). The amount you pay is the same. Only the currency display changes.

What is included in the 2-month and 6-month packages?+

Both packages include 2 live online classes per week. The 2-month package includes 16 classes. The 6-month package includes 48 classes and saves you $72 compared to buying three 2-month packages.

Can I enroll multiple children?+

Yes. You can add multiple students to your parent account and enroll each in different courses. Each student requires a separate enrollment and payment.

Is my payment secure?+

Yes. All payments are processed through Razorpay which is PCI-DSS compliant. We never store your card details on our servers.

Classes & Scheduling

How does scheduling work?+

After enrolling, you set your preferred class days (2 days per week) and preferred start time in your timezone. Our admin team reviews your preferences, assigns a suitable teacher, confirms the schedule, and sends you a confirmation email with the class link, all within 24 hours.

Can I change my class schedule after it's confirmed?+

You can update your scheduling preferences from your dashboard under Active Courses until the admin confirms your schedule. Once confirmed, please contact us at info@futurecompaz.com to request a schedule change.

What platform are classes conducted on?+

Classes are live on Zoom. The class link will be emailed to you and will also appear in your dashboard once your schedule is confirmed.

What if my child misses a class?+

Tell your teacher or us at least 24 hours before the class and we'll arrange a make-up class within your package: up to 2 per 2-month package and 6 per 6-month package. Classes missed with less notice count as used. Group classes don't have individual make-ups, because classes are never recorded; the teacher will share notes so your child can catch up.

What if the teacher misses a class?+

We'll arrange a make-up class or a substitute teacher. If neither is possible, we add a class to the end of your package, so your child never loses a class because of us.

How long is each class?+

Each class is about 1 hour long. Math, Reading and Coding meet twice a week; Financial Literacy, Debate Club and Cultural Roots meet once a week, on the schedule you choose.

What timezone are the classes in?+

Classes are scheduled in your preferred timezone. When setting your schedule preferences, select your timezone and preferred start time. We have teachers available across multiple timezones to accommodate families in USA, UK, UAE, and India.

Teachers & Quality

Who are the teachers?+

Our teachers are experienced educators with subject expertise and a genuine passion for teaching. Each teacher goes through our selection process and is matched to students based on course, availability, and timezone compatibility.

Can I request a specific teacher?+

We do our best to match students with the most suitable teacher. If you have a preference or would like to continue with the same teacher for a renewal, please mention it when setting your scheduling preferences or email us at info@futurecompaz.com.

How many students are in each class?+

We offer small group classes and 1-on-1 sessions depending on availability and preference. Small groups typically have 2–4 students. Contact us to enquire about 1-on-1 availability.

Will I receive progress reports?+

Yes. Your teacher will provide regular feedback on your child's progress. You can also communicate directly with the teacher through the platform.

Account & Technical

How do I create an account?+

Click "Log In" on the top right of any page and then click "Sign Up". Fill in your name, email and password. You'll receive a verification email. Click the link to activate your account.

I forgot my password. How do I reset it?+

On the login page, click "Forgot password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

How do I add my child's details?+

After logging in, go to Dashboard → My Students → Add Student. Enter your child's name, grade, age and any other details. You can add multiple students and edit their details anytime.

Where do I find my class link?+

Once your schedule is confirmed by our team, the class link will appear in your Dashboard under Active Courses. It will also be sent to your email.

Can I access the website from my phone?+

Yes. FutureCompaz is fully mobile-responsive and works on all modern smartphones and tablets.

How do I contact support?+

Email us at info@futurecompaz.com or fill out the form on our Contact page. We typically respond within 24 hours.

Renewals & Cancellations

How does renewal work?+

Packages don't renew automatically. We email you a reminder 30 days and 7 days before your package ends, with a link to renew. When you renew, classes continue with the same teacher and schedule.

Can I pause classes?+

Yes. You can pause a package once, for up to 4 weeks, for example for holidays or illness. Your end date moves back by the length of the pause. Email info@futurecompaz.com to arrange it.

Can I switch from a 2-month to a 6-month package?+

Yes. Choose the 6-month package when you renew to get the 6-month discount. Contact us at info@futurecompaz.com if you'd like help.

What is your refund policy?+

If you cancel before the first class, we refund everything. After classes start, we refund what you paid minus the classes already taken (charged at the 2-month per-class rate), if you ask within 30 days of the start date. After that, packages aren't refundable, but you can pause. If we can't provide a suitable teacher or time, we refund all unused classes at any time. Refunds go back to your original payment method within 5 to 7 business days. To cancel, email info@futurecompaz.com.

Still have questions?

Our team is happy to help. Reach out anytime.

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Frequently Asked Questions | FutureCompaz